According to some IT professionals, like this dude Aaron Kane from CTI Technology in Chicago, Jeremy Kushner from the BACS Consulting Group, and Ashu Bhoot from Orion Networks in Washington DC, there’s this thing called Robotic Process Automation (RPA) that’s making waves in the IT sector. They say it’s all about automating manual tasks and business processes, which is a game-changer.
Let’s face it, the IT world deals with a ton of data, and automation just makes sense. RPA uses all these fancy technologies like artificial intelligence (AI), machine learning, computer vision, and big data analytics to get the job done. It’s pretty impressive, I gotta say.
Now, there are two types of automated deployments you should know about. First, you got these simplified robots that do specific functions over and over again. Imagine those FANUC Robotics products doing their thing. Then, you got cognitive RPA or software-based AI that learns tasks and makes decisions on its own. It’s like having a little smart computer buddy doing all the work for you.
Big IT and business process outsourcing companies are already jumping on the RPA bandwagon to improve efficiency and cut costs. Some companies are still in the early stages of testing, but others are already running full-scale pilots. It’s a big deal, guys.
So, where does RPA really have an impact? Well, let’s start with helpdesk services. RPA can automate a bunch of those non-ticketing activities that take up a good chunk of time, like monitoring, clarification, and reporting. It can even handle common service requests, like those pesky password resets.
And let’s not forget about IT infrastructure outsourcing. RPA can make a real difference there too. These robots can keep an eye on critical thresholds and fix issues when things go haywire. It’s like having your own IT superhero on duty.
But RPA isn’t for everything. It works best for those rule-based, high-volume tasks that are repetitive and involve multiple systems. Think data mining or data entry. RPA can handle those like a champ.
Now, let’s talk about the advantages of automation. Incorporating RPA into IT services comes with some serious perks. First off, you can cut down on labor costs big time. That’s always a win, right? Plus, RPA is non-invasive, which means it can integrate with existing software without messing things up. And the cherry on top? RPA gets things done way faster than traditional automation. We’re talking rapid completion of projects, enhanced quality, and high-speed analytics. It’s like having a Ferrari in your IT department.
But what about feasibility? Industry experts say RPA projects shouldn’t take more than a year to complete. And the costs can range from half a million to over two million bucks, depending on the complexity of the robots. It’s an investment, but one that’s definitely worth it.
Now, let’s switch gears for a sec. Managed IT service companies are getting in on the robotics and AI action too. They’re using AI-powered chatbots to give customers quick and accurate responses. And these advanced voice recognition tools? They’re automating tasks like scheduling appointments and booking services in all sorts of industries. It’s all about improving the customer experience and making things more efficient.
And here’s the deal: if you’re a managed IT service provider, you need to jump on the robotics and AI bandwagon sooner rather than later. Why? Well, because it’ll help you measure behaviors and worker performance in ways you couldn’t before. It’s like having a secret weapon to boost efficiency and improve working conditions. But hey, remember to approach it responsibly. We don’t want to dehumanize workers or promote discrimination. That’s just not cool.
To wrap it all up, leading IT professionals like Aaron Kane, Jeremy Kushner, and Ashu Bhoot know that the key to success is collaboration between humans and machines. Robotics and AI are driving job growth and innovation. It’s an exciting time to be in the IT world, my friends.