Here’s the deal:
- Salesforce just updated their AI acceptable use policy, my friends. They’re putting some serious guardrails around their AI services, which is causing a stir in the industry. People are getting all uptight about generative AI data use, you know?
- So here’s the deal, customers can’t use Salesforce’s AI products or any third-party services that are linked to Salesforce for certain things. We’re talking about stuff like child abuse, deepfakes, prediction of protected categories, and automating decisions that have legal effects. They’re drawing a line, man.
- Paula Goldman, the chief ethical and humane use officer at Salesforce, said in a blog post that these policy updates are all about giving customers peace of mind. They want them to know that they’re getting an ethical AI experience from start to finish. I dig that, man.
So, what’s the scoop?
This policy update is just the latest move from Salesforce to address the concerns of enterprise technology adopters. They’re really trying to manage the risks, you know?
Back in June, they rolled out something called the Einstein GPT Trust Layer. It’s all about giving customers access to secure data and compliance safeguards while they’re using generative AI tools. It’s like a safety net, man.
Marc Benioff, the chairman and co-CEO of Salesforce, spoke about it during an earnings call. He said the GPT Trust Layer lets people have real-time access to data without moving it all around. That’s what the customers want, man.
According to a report from QuantumBlack, AI by McKinsey, more than half of IT leaders see inaccuracies and cybersecurity as risks with generative AI. But Salesforce is stepping up, my friends. They’re showing leadership in the provider ecosystem when it comes to responsible AI, according to some professors at New York University, Juliette Powell and Art Kleiner.
Now, I gotta be real with you. Some people might think this new policy is just a bunch of talk. But Salesforce means business, man. They already said that violators could lose their Salesforce licenses. So, watch out, because some companies might be in the hot seat pretty soon.
And get this, another major provider, Zoom, also updated their terms of service recently. They clarified that they can access customer content for safety and legal purposes, but they can’t use any of that data to train their AI models or sell it to third parties. They’re trying to stay out of the AI drama, man.