Hey, so the holiday season is a crazy time for customer service. Call volumes go through the roof, and everyone expects top-notch service. But companies are under pressure to keep up without hiring a ton more people. So, what do they do? They turn to AI, that’s what. AI can help companies keep the service levels up, even during peak times, and opens the door for new customer experience innovations.
So, how does AI help with this? Well, for one, it can provide personalized, 24/7 service. Customers can get support whenever they need it, in whatever way works best for them. Plus, AI helps out the actual agents, too. It removes background noise from conversations, helps them find information, and even optimizes who talks to each customer, making the whole process smoother and faster.
But the coolest part? AI can cut authentication time by up to 90 seconds per call and reduce costs. It can also help with new account creation, caller authentication, and stuff like payments and documents, all in a secure and quick way.
But here’s the thing: Every company is different, and AI isn’t a one-size-fits-all. That’s why it’s crucial for businesses to work with a provider who can tailor it to their needs. And Avaya is stepping up to the challenge, offering customizable solutions to let companies embrace AI at their own pace. So, if you’re struggling to keep up with customer demands during the holidays, AI might just be your ticket to success.