So, check it out! There’s this company called SoundHound AI that’s doing some cool stuff with voice AI. They’ve teamed up with Olo, a restaurant tech firm, to bring their AI technology to restaurants that use Olo’s platform. This means that more restaurants will be able to take voice orders from customers using AI, whether it’s at the drive-through, in-store kiosks, or even over the phone. Pretty neat, right?
Now, what’s really cool about SoundHound’s voice AI system is that it can understand natural human speech and learn any restaurant’s menu. It can process orders, answer customer questions, and even upsell add-ons and special offers. It’s like having a fully-equipped virtual assistant for your restaurant!
The co-founder and chief product officer of SoundHound, James Hom, is stoked about this partnership. He said, “It’s becoming clear that soon every business will have a customer service voice assistant and we’re delighted to join Olo Connect to provide its entire restaurant network with access to SoundHound’s powerful voice AI. We’ll be using our years of AI know-how to help restaurants drive more orders and give guests what they want – a fast, hassle-free experience.”
Nolan DeCoster, the senior vice-president of partnerships and business development at Olo, is also excited about this collaboration. He said, “At Olo, we are constantly looking to connect our restaurant brands to innovative technology through our partner network that keeps them ahead of the curve. We are thrilled to partner with SoundHound to bring their voice AI to multiple ordering applications within restaurants, an exciting step forward in our pursuit to help build the restaurant of the future for our customers.”