We got this brand new study, shows a bunch of brand new data that reveals a whole bunch of insights about customer experience and how contact centers are performing lately. It’s based on 10 million calls made on a special platform across all kinds of industries, like health care, real estate, fintech, and more. And it showed that customer experience is actually improving, with lower abandonment rates and faster calls being answered. It’s cool to see that kind of improvement, especially after analyzing trends over the past few years. It’s all about making things better for the customer, and that’s really the most important thing.