If hospital big shots could pull out their magic wands and zap away three technological vulnerabilities, what would they choose? Well, in this article, we’ve got 51 industry leaders spillin’ the beans on their top pain points. These mavericks will be speaking at the Becker’s 8th Annual Health IT, Digital Health + RCM Annual Meeting: The Future of Business and Clinical Technologies happenin’ from Oct. 3-6, 2023, at the Navy Pier in Chicago. And if ya wanna learn more about the event, click right here. Now, if ya fancy bein’ a speaker yourself, hit up Randi Haseman at firstname.lastname@example.org. As part of our ongoing series, Becker’s is chattin’ with healthcare leaders who will be gracin’ our conference with their wisdom. So, let’s get to it. The question on the table is: with hospitals feelin’ the financial squeeze every single day, what are the top three pain points that can be solved with technology?
First up, we got Michelle Stansbury, the VP for innovation and IT applications of Houston Methodist, who believes patient access is a top priority. They’ve been usin’ conversational AI in their call center, which has helped ’em convert patients, handle more calls, and cut costs. They’ve seen success with their COVID-19 vaccine hotline and operator line. Another area Houston Methodist is explorin’ is predictive analytics, which helps their doctors and staff deliver efficient care, intervenin’ at the right time for better patient outcomes. And let’s not forget about their virtual nursing program and remote patient monitorin’ technology, which take the load off nurses and support staff by collectin’ vital sign info and preventin’ unnecessary hospital readmissions. Houston Methodist ain’t sittin’ on their laurels though, they’re ready to embrace new tech to keep improving the healthcare experience for their patients and staff.
Now, let’s hear from Eric Smith, the Senior VP and Chief Digital Officer of Memorial Hermann Health System in Houston. He knows that technology won’t magically solve all the financial challenges hospitals face, but there are some areas where digital capabilities can make a real difference. Three major areas where tech can come to the rescue are digital engagement with patients, usin’ data to identify gaps in patient care and maximize reimbursements, and multi-channel outreach to help manage chronic conditions and reduce pricey emergency room visits.
Sarah Poncelet, the Division Chair for Strategy Development at Mayo Clinic in Rochester, Minnesota, wants to tackle the workforce shortages in healthcare. She believes that technology and automation, like AI, robotics, and process automation, can take away some of the administrative burden from clinical care teams. By automatin’ tasks like discharge summaries, patient prioritization, and clinical notes, they can free up physicians and nurses to focus on what matters most – takin’ care of patients. And let’s not forget about investin’ in at-home hospital solutions and remote patient monitorin’ to support patients even after they’ve been discharged.
Benjamin Hohmuth, the Chief Medical Information Officer of Geisinger in Danville, Pennsylvania, identifies three pain points for hospitals. First, there’s managin’ total health – they need to risk-stratify populations and provide platforms that deliver efficient and effective care. Secondly, they need to improve access and ease of use for patients, engagin’ and managin’ them over time to improve outcomes and experience. And last but not least, they gotta address labor shortages. Even if they had all the money in the world, the available labor pool is shrinkin’ due to an agin’ population. That’s where technology can step in with automation and the ability to extend the reach and impact of every employee. It’s all about maximizin’ value and efficiency.
Richard Zane, the Chief Innovation Officer of UCHealth in Aurora, Colorado, is all about thoughtfully and rationally developin’ and deployin’ technology to innovate the care they provide. They wanna bring data-driven intelligence into their workflows, informin’ decisions and ultimately doin’ what’s best for their patients while lowerin’ costs. They’ve seen technology make significant impacts in areas like access, quality, and patient experience. For example, their AI-powered virtual assistant, Livy, has made it easier for patients to schedule appointments, get medication refills, and even find their way around without callin’ a human bein’. Plus, they’ve used prescriptive analytics to prevent complications and improve outcomes across the care continuum. From early recognition of sepsis to remote surveillance of high-risk patients, technology has truly saved lives and prevented costly escalations of care.
Next, we got Mona Baset, the VP for Digital Services at Intermountain Healthcare in Salt Lake City. She prefers to see tech tools as imperatives to everyday operations rather than just pain points. It’s all about empowerment, empowerin’ patients to manage their health on their own time, empowerin’ caregivers to focus on value-added work, and empowerin’ the organization to bring more efficiency into daily tasks. And that’s where intelligent automation comes in – robotic process automation, generative AI, machine learnin’ and the like – they offer promise in acceleratin’ and improvin’ these efforts.
Now, let’s hear from Kelly Black, the VP for Revenue Cycle at Novant Health in Winston-Salem, North Carolina. She’s comin’ at us from a medical group volume perspective, and she’s got some real pain points to share. First off, she wants to see standardized remark and reason codes for electronic remittances. These codes are supposed to be “standard,” but every payer and their remittance vendors use ’em differently, makin’ it a nightmare to build standardized denial workflows. Technology could step in and define how each payer and vendor uses these codes, makin’ life a whole lot easier. Next, she’s lookin’ for a comprehensive reconciliation system that can properly match deposits with remittances, accountin’ for recoupments, offsets, and transaction fees. And to top it all off, she dreams of a system that can automatically search payer websites for missing remittances. Now, that would be the cherry on top!
Last but certainly not least, we got Shweta Ponnappa, the Senior VP and Chief Marketing and Digital Experience Officer of Providence in Renton, Washington. She believes that a better digital experience can help alleviate the financial strain on healthcare delivery systems. And here are her top three pain points that technology can help address. First up, online appointment bookin’. Patients should be able to easily schedule appointments online, choosin’ their preferred dates, times, and even specific doctors. That way, they can connect with their healthcare providers without all the hassle. Secondly, there’s patient education and communication. Technology can play a major role in providin’ patients with the information and resources they need to manage their health effectively. And lastly, data analytics and insights. Technology can help healthcare organizations make sense of all the data they collect, identify trends and patterns, and use that knowledge to improve patient outcomes and financial performance.
Well, there ya have it, folks. The top pain points that hospital executives want to zap away with technology. It’s clear that the right tech solutions can make a world of difference in the healthcare industry. So, here’s to continued innovation and digital health advancements that benefit patients and providers alike. Cheers!